Summaries on Lawrence's Training for Social Welface Department, 2008, 2009 & 2010

Summaries on Lawrence's Training for Social Welface Department

1. Course: Excellence in Customer Service and Dealing with Hard-to-handle Customers
    Date: 9 Sept, 15 Oct, 30 Oct., 18 Dec, 2008 ( 4 classes)

2. Course: In the Face of Workplace Violence
    Date: 9/1/2009, 15/1/2009, 7/10/2009, & 15/1/2010

3. Course: Working with People with Mental Disorder, 
    Date: 11/11/2008

4. Course: Transforming Stress to Motivational Energies, 
    Date: 5/1/2009

Feedback from Trainees:

1. Very Good, professional speaker, Lawrence is an exceptional good trainer.
2. Appreciate Mr. Chu’s skill for handling customer, personality disorder.
3. Appreciate the case study about handling the hard-to-handle customer
4. Appreciate the part in Dealing with Hard-to-handle Customers.
5. Trainer very professional, the courses very rich in content with very high quality. Very good.
6. Many interesting examples are cited to help elaboration of theories.
7. I want to take Mr. Chu’s lecture again...
8. Appreciate the part on dealing with the “personality disorder” client
9. Appreciate the part in explanation on body gesture. (application on different situations)
10. Appreciate the part of Mr. Chu demonstration: the skills that handled the aggressive behaviors of client
11. Mr. Chu’s presentation was interesting and practical.
12. I like the part of experiences sharing & stories.

Licensed Practitioner Certificate

Neuro-Linguistic Programming for Caring Professionals 

身心語言程式學執行師認證課程

Hong Kong Society of Professional Training