1. Course: Excellence in Customer Service and Dealing with Hard-to-handle Customers
Date: 9 Sept, 15 Oct, 30 Oct., 18 Dec, 2008 ( 4 classes)
2. Course: In the Face of Workplace Violence
Date: 9/1/2009, 15/1/2009, 7/10/2009, & 15/1/2010
3. Course: Working with People with Mental Disorder,
Date: 11/11/2008
4. Course: Transforming Stress to Motivational Energies,
Date: 5/1/2009
Feedback from Trainees:
- Very Good, professional speaker, Lawrence is an exceptional good trainer.
- Appreciate Mr. Chu’s skill for handling customer, personality disorder.
- Appreciate the case study about handling the hard-to-handle customer
- Appreciate the part in Dealing with Hard-to-handle Customers.
- Trainer very professional, the courses very rich in content with very high quality. Very good.
- Many interesting examples are cited to help elaboration of theories.
- I want to take Mr. Chu’s lecture again...
- Appreciate the part on dealing with the “personality disorder” client
- Appreciate the part in explanation on body gesture. (application on different situations)
- Appreciate the part of Mr. Chu demonstration: the skills that handled the aggressive behaviors of client
- Mr. Chu’s presentation was interesting and practical.
- I like the part of experiences sharing & stories.
